Shipping & Deliveries
FREE SHIPPING! When you sign up for a minimum of 6 orders to be shipped automatically. Orders will be billed on date of shipments. Please review your subscription order carefully to determine the best frequency for you.
Subscription orders will be sent by the most economical method. Please take this into consideration when choosing your shipment interval.
Questions? Please Call 866-740-6874
When you sign up for the auto shipping program you are authorizing us to bill your card for orders at the time of shipment. You may call to cancel any time after the initial 6 order minimum.
Shipping, Order Processing & Delivery Policy
- Most internet orders placed before 11 am Pacific Standard Time Monday thru Friday are usually processed and confirmed the same day.
- Expedited orders - If you have a deadline that must be met, please call to place your order to ensure that the proper shipping method is applied.
- Please note, orders placed after 11 am Pacific Standard Time Monday thru Friday, may not be processed and confirmed until the following business day. Orders placed after 11 am Friday generally will be processed and confirmed on the following Monday. Holidays, Saturdays and Sundays are not business days. We observe all federal holidays.
- Orders placed on Saturday or Sunday will be processed on Monday (these orders will also ship Monday).
- Order acknowledgment will be provided to you via email after your order is processed. Tracking and shipment information will follow once your order ships.
- Orders are shipped via FedEx or USPS. A physical address is required for shipments being shipped via FedEx. We can only ship to P.O. Boxes if USPS is chosen for the shipping method.
- When products ship to Canada or the EU, the receiver is responsible for any custom fees or duties that may be incurred. Shipments outside the continental US will be sent via USPS. We cannot guarantee delivery times outside the U.S.
- We now ship to select EU countries through USPS. Please contact us if you cannot complete an order to your location within the EU or UK. Canine products are available in most international markets through iHerb. www.iHerb.com