Returns
Returns
We want you to be completely happy with your purchase. All Equine Matrix & Canine Matrix Products are 100% guaranteed.
Products purchased directly from our website may be returned for any reason within thirty (30) days of the date of purchase for a full refund less shipping and handling. Please contact our Customer Support.
If you have purchased one of our products through one of our authorized resellers, please return the product to the store or website that you purchased the product from for a full refund. If you need any help with this process, please let us know.
If you send a return without your contact information and order number included inside the box, we’re not going to know that it was sent back, and no action will be taken. Please be sure to include a copy of your order or another piece of paper with your complete contact information, including order number, inside the box.